reported difficulty reaching customers and growing sales.
2025 Fed survey · small employers, 1–499 employees6,425 answered this question
Follow through on promising opportunities.
- Find the opening.Connect customer history, open quotes, and relevant market signals to spot missed follow-ups and likely buyers.
- Prepare the next move.Explain the fit, draft an introduction or quote follow-up, and check capacity and expected margin.
- Act with approval.The owner approves outreach and terms. Track the opportunity through to an order and payment.
How to measure itQualified conversations, conversion, and added gross profit.
Keep in mindA lead is not revenue. Judge results against where you started, not the total value of every order touched.